Phosphor Returns Policy

At Phosphor, we hope you love the products that you purchase! If for any reason you are unhappy with your purchase, our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

 

We are unable to offer refunds on our Phosphor Resource Subscription service.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

     

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@phosphorescience.com

     

    Need help?

    Contact us at hello@phosphorescience.com for questions related to refunds and returns.

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